Amazon Seller Central On-Time Delivery Rate Report
Essential performance tracking to maintain Amazon’s 90% on-time delivery requirement
The On-Time Delivery Rate Report tracks the percentage of packages delivered by their promised delivery date – a critical metric for maintaining customer satisfaction and account health. Amazon expects sellers to achieve over 90% on-time delivery performance to preserve Buy Box eligibility and seller standing. This report captures comprehensive delivery data including promised dates, actual delivery times, carrier performance, and delivery promise extensions.
Each delivery record includes detailed tracking information, carrier scan dates, and delivery confirmation timestamps, allowing you to identify patterns in late deliveries and work with carriers to improve performance. The report distinguishes between deliveries that missed original promises versus extended promises, providing insights into delivery reliability across different scenarios.
Key Data Fields
Order ID & SKU
Unique identifiers for tracking specific late deliveries and affected products.
Promised Delivery Date
Original delivery date promised to customer, with and without promise extensions.
Actual Delivery Date
Confirmed delivery date from carrier tracking with timezone details.
Carrier Performance
Carrier name, ship method, and first scan date for delivery analysis.
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Ship Confirmation Date
Date when shipment was confirmed, affecting delivery timeline calculations.
Tracking ID
Carrier tracking number for detailed delivery investigation and customer service.
Late Delivery Indicators
Flags showing whether delivery was late based on original or extended promises.
Geographic Data
Origin country and destination details for regional performance analysis.
Amazon’s
On-Time Delivery Rate Report
Available at:
Seller Central → Performance → Account Health→ Shipping Performance→ On Time Delivery Report
Recommended Monitoring Frequency & Actions
How Often to Check This Report
Weekly Performance Review
Monitor On-Time Delivery Rate weekly for trend analysis and daily during peak shipping periods. Delivery performance is largely dependent on carrier performance, so consistent monitoring helps identify carrier-related issues early.
Seasonal Adjustments
Increase monitoring frequency during holidays and peak seasons when carrier networks are strained and delivery delays are more common.
Required Actions Based on Report Data
- Carrier Performance Review
Evaluate carrier delivery performance and consider switching for consistently late deliveries - Adjust Delivery Promises
Extend promised delivery dates in shipping templates to account for carrier transit times - Regional Analysis
Identify geographic areas with poor delivery performance for targeted improvements - Ship Method Optimization
Review ship methods and upgrade to faster services for improved delivery reliability - Inventory Distribution
Consider fulfillment center locations to reduce transit times to customers - Customer Communication
Proactively communicate with customers when tracking shows potential delays
Automate Your On-Time Delivery Monitoring with Cajari
Cajari automatically tracks your Amazon On-Time Delivery Rate and provides detailed analysis of carrier performance and delivery trends. Our platform captures comprehensive delivery data including promised dates, actual delivery times, and carrier tracking information, helping you maintain the 90% on-time performance required for optimal account health. Stay ahead of delivery issues and maintain customer satisfaction with automated monitoring.
Book a personalized demo with our team and discover how we can transform your agency’s workflow.
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