Amazon Seller Central Order Defect Report
Comprehensive monitoring of negative feedback, A-to-Z claims, and chargebacks impacting account health
The Order Defect Report provides critical visibility into the three main components of your Order Defect Rate (ODR) – one of Amazon’s most important account health metrics. This automated report captures all negative feedback, A-to-Z guarantee claims, and credit card chargebacks from the past 60 days, allowing you to monitor trends, identify problematic orders, and take corrective action before these issues impact your selling privileges.
This report consolidates defect data from Amazon’s Account Health dashboard, presenting detailed information about each problematic order including dates, order IDs, fulfillment methods, and specific defect types. By tracking this data regularly, sellers can maintain their ODR below Amazon’s 1% threshold, protect their account standing, and identify operational improvements to reduce future defects.
Key Data Fields
Order Date
When the order was originally placed, helping identify seasonal patterns in defects.
Order Identifier
Unique Amazon order ID for tracking and researching specific problematic transactions.
Fulfillment Method
Whether the order was fulfilled by merchant (FBM) or Amazon (FBA) to identify responsibility.
Negative Feedback
Customer feedback ratings of 1 or 2 stars that count against your ODR.
spacer
A-to-Z Claims
Customer protection claims filed when orders don’t arrive or match the description.
Chargeback Status
Credit card disputes initiated by customers through their banks.
Account Impact
How each defect affects your overall account health score and selling privileges.
Time Period
Rolling 60-day window of defect data matching Amazon’s calculation period.
Amazon’s
Order Defect Report
Available at:
Seller Central → Performance → Account Health → Order Defect Rate
Recommended Monitoring Frequency & Actions
How Often to Check This Report
Daily Monitoring
We strongly recommend checking the Order Defect Report daily. New defects can appear at any time, and early detection allows you to respond to customer issues before they escalate or impact your ODR threshold.
Critical Threshold
Amazon requires ODR to stay below 1%. Accounts exceeding this threshold face immediate selling restrictions. Daily monitoring ensures you never approach this critical limit unexpectedly.
Required Actions Based on Report Data
- Contact Customers
Proactively reach out to resolve issues before negative feedback becomes permanent - Process Refunds
Issue full or partial refunds to prevent A-to-Z claims and chargebacks - Respond to Claims
Submit evidence and responses to A-to-Z claims within Amazon’s deadlines - Update Listings
Improve product descriptions and images to reduce customer disappointment - Review Shipping
Investigate late deliveries and lost packages contributing to defects - Quality Control
Address product quality issues identified through feedback patterns
Automate Your Order Defect Monitoring with Cajari
Cajari automatically collects this Order Defect Report from your Amazon Seller Central account and delivers it to your systems through API endpoints or webhooks. Our platform handles the complex authentication and navigation, providing structured CSV data that integrates seamlessly with your customer service tools and monitoring dashboards. Catch defects immediately and protect your account health with automated daily monitoring.
Book a personalized demo with our team and discover how we can transform your agency’s workflow.
Have questions or need support? Our team is here to help with onboarding, technical issues, and any inquiries about Cajari.